In this talk, Isabel Garate, VP of Product at Landbot, presents "A Lean Journey of AI Chatbots in the Post-ChatGPT Era." Isabel shares the story of Landbot’s journey in adapting AI technologies, focusing on challenges in chatbot design, customer-centric innovations, and valuable lessons learned from failures. This session emphasizes how AI reshaped not just their product but their entire organizational approach.
Isabel Garate is the VP of Product at Landbot, bringing extensive experience across engineering, sales, and product management. With a strong emphasis on design thinking and customer focus, Isabel has led transformative initiatives to create user-centric AI solutions and improve organizational agility in a rapidly evolving tech landscape.
The main key learnings
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Address Challenges in Chatbot Design: Learn how to bridge the gap between user expectations and chatbot limitations by improving conversational design and integrating human-like interactions.
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Focus on User-Centric MVPs: Prioritize creating Minimum Viable Products that cater directly to user needs, using feedback loops to refine chatbot performance and enhance user satisfaction.
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Adapt to Organizational Change: Understand how AI adoption can drive structural and workflow changes in product teams, fostering a culture of continuous learning and innovation.
